It is possible for a customer to experience an issue with removing AUTOMATE+ using the traditional rollback method.
Challenges, albeit rare, may arise during or post deployment, or during the removal of AUTOMATE+.
My deployment is showing as still in progress within the AUTOMATE+ dashboard after 60 minutes?
This issue can potentially be triggered where a user has either:
...
If this occurs, please send an email to support@6pillars.ai with the AWS Account ID and a screenshot of the Manage Accounts table within the AUTOMATE+ dashboard. The Support team will assist you in removal of any problematic configurations. We can also assist with redeployment if required.
I deleted my AWS Account from the Manage Accounts table in AUTOMATE+ however the six-pillars stacks and functionality are still installed within my AWS Account?
If you have deleted the Account from the Manage Accounts table without performing the Cleaning process then AUTOMATE+ will still be installed within the AWS account.
...
To remove AUTOMATE+ and the relevant native AWS services from your account if the normal Rollback process has failed outlined here, follow the steps outlined below:
...